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patient surveyFRITHWOOD Patient Participation Group(PPG)

It is now a requirement for every Surgery to have a PPG.  The Patient Participation Group (PPG) is a group of patients at a surgery who have an interest in the services provided. Patient Participation Groups cross barriers, embrace diversity and work in partnership with the surgery to improve common understanding and help identify new services to meet patients' needs.

Every registered patient at Frithwood Surgery is a member of our Patient Participation Group, but if you are interested in getting more involved please contact the Practice Manager. 

 

PPG LOTTERY - For Details see Patient Participation Group

 

 

 


Latest News

PPG Health Walk

Walks will start again on the 11th April 2018.  See Patient Group page and PPG events for further dates and information

Practice Newsletter

A copy of this months PPG Newsletter can be downloaded here.http://www.frithwoodsurgery.nhs.uk/website/L84016/files/Newsletter__4_.docxhttp://www.frithwoodsurgery.nhs.uk/website/L84016/files/Surgery_PPG_Newsletter_no._2.doc.frithwoodsurgery.nhs.uk/website/L84016/files/newpats1.pdf http://www.frithwoodsurgery.nhs.uk/website/L84016/files/

PPG Newsletter June 2014

Newsletter re Dr Tim Crouch's retirement

PPG Newsletter July 2014

PPG Newsletter Aug 2014

PPG Newsletter Sept 2014

PPG Newsletter April 2015

PPG Newsletter July 2015

PPG Newsletter Oct 2015

PPG Newsletter Jan 2016

PPG Newsletter Feb 2016

PPG Newsletter Summer 2016

PPG Newsletter Autumn 2016

PPG Newsletter Winter 2016

PPG Newsletter Spring 2017

PPG Newsletter Summer 2017

PPG Newsletter Autumn 2017

PPG Newsletter Winter 2017

PPG Newsletter Spring 2018

FRIENDS & FAMILY SURVEY

The Friends & Family Test is about giving patients the opportunity to provide quick feedback on their care and treatment experience. You can say what is going well and what can be improved so that people who make decisions about local healthcare can take your views into account.

It doesn’t take long and you don’t need to give your details on your feedback form.

Look for details in the reception or waiting room. You can ask a member of staff how you can take part or find out more online by going to the website www.nhs.uk/friendsandfamily

 

ADVICE ASAP - ILLNESS OR INJURY? - NOT SURE WHERE TO TURN?

If you would like to know where to turn for help when you are ill or injured but it is not an emergency please click on the link below which will take you to a website that can offer advice.

www.asapglos.nhs.uk 

NHS ENGLAND - LIST MAINTENANCE PROJECT 2015

Registration letters from NHS England - please respond if you get one

The NHS is carrying out work in Bath, Gloucestershire, Swindon and Wiltshire to make sure that the patients details on GP lists are accurate.  Letter are being sent to some patients, but not all.  If you do receive a letter, please either confirm your details or submit any changes.  For more information about this project please visit http://sbs.nhs.uk/primary-care-services/sw  

EMAIL THE DOCTOR

Did you know that you can email the Surgery using frithwood.enquiries@nhs.net for Non Urgent medical questions/queries, Medication queries or requests for the completion of a MED3 form (sick note)?  Any messages sent to this email address will be checked daily.

Please do not use the email address to cancel or arrange appointments as this still needs to be done directly with the Surgery or by using the online service - Systm Online if you are a registered user.

 

STROUD IMPROVED ACCESS

Stroud Improved Access logo

Providing Healthcare for the Stroud Area

The GPs of the Stroud Area have been offered an opportunity to take part in a project to improve patient access to primary care services for the residents of Stroud and surrounding areas. Extra GP clinics will be held during normal hours, and additional appointments will also be available between 6.30pm and 8.00pm every weekday evening and on Saturday mornings. Patients registered with any participating GP Surgery within the Stroud Area will be able to have an appointment at these extra clinics.

This is an exciting project and involves 12 GP surgeries in the Stroud area working together for the benefit of their patients.

This project will be closely monitored on how it is performing, and whether we, as a primary care community, are delivering the care required to meet the healthcare needs of the Stroud Area.

Stroud Improved Access GP Surgeries

  • Beeches Green Surgery
  • Frampton Surgery
  • Frithwood Surgery
  • High Street Medical Centre
  • Locking Hill Surgery
  • Minchinhampton Surgery
  • Painswick Surgery
  • Price's Mill Surgery
  • Regent Street Surgery
  • Rowcroft Medical Centre
  • Stonehouse Clinic
  • Stroud Valleys Family Practice

Improved Access to GP Appointments

Our aim is to make it easier and more convenient for patients to see a GP by providing more appointments at certain surgeries across the Stroud area. These will be known as Improved Access Appointments. Patients can book to be seen regardless of which Surgery they are registered at. These appointments can only be offered to patients registered with one of the Stroud Improved Access Surgeries.

The Stroud Improved Access Surgeries hosting these extra appointments are:

  • Beeches Green Surgery
  • Frampton Surgery
  • Frithwood Surgery
  • High Street Medical Centre
  • Locking Hill Surgery
  • Minchinhampton Surgery
  • Painswick Surgery
  • Price's Mill Surgery
  • Rowcroft Medical Centre
  • Stroud Valleys Family Practice

All appointments need to be pre-booked, either in advance or on the day.

This is NOT a walk in service and does not replace the service provided by our local Minor Injuries Unit or A&E.

How to Book an Improved Access Appointment

Ring your GP Surgery as normal. Your surgery will offer you an appointment based on what is available. If you choose an Improved Access Appointment, the reception staff will tell you where the clinic is being held and the times of the available appointments. If this is convenient an appointment will be booked for you.

It is very likely the appointment will not be with your usual GP, and the GP you see will be from another surgery. You will be asked for your consent for your medical record to be accessed by the GP you see. Information about your consultation will be entered into your record and your usual GP will be able to see this.

The reception staff will ask you for a brief indication of why you want to be seen. This is not because they are being intrusive, but in some cases it may be better for you to see your own GP or other health professional and they are simply trying to ensure the most appropriate appointment is booked for you. This is to avoid wasting your time and to allow these Improved Access appointments to be used to maximum advantage for all Stroud area patients.

Who can be seen at an Improved Access Clinic

These appointments are for anyone with a new problem, such as tonsillitis or an ear infection, or with a long-term condition that has become worse, e.g., a chest/respiratory condition that has become worse and needs treating urgently.

If you have already seen your own GP about a problem, or you have a long-term condition and are currently receiving treatment, it may be more appropriate for you to see your own GP who already knows about your condition and any tests/treatments you have received. Your Surgery staff will be able to advise when you book.

Consent to access your Medical Record

To treat you appropriately, the GP you see will need access to your medical record and you will be asked for your consent to this when booking. When you arrive for your appointment, you will again be asked for consent to your record being accessed. If you have changed your mind and do not give your consent, then we will not be able to see you and you will need to re-book to be seen at your own Surgery.

Attending for your Improved Access Appointment

The Improved Access clinics are staffed by Stroud area GPs, but it is very unlikely you will see your own GP. It would be very helpful if you could bring with you a list of any medication you take, and for you to have a clear idea of your current problem. It may help to write your concerns down beforehand. Full details of of your consultation will be added to your medical record and your own GP will be able to see this.

Please arrive on time or a little early for your appointment. If you are late you will not be seen.

Further Investigations

Following your consultation, if you need to have further investigations such as blood tests or x-rays, or you need to be referred to a Specialist at the Hospital, this will be done and your usual GP will be aware of the referral.

If you need to take medication for your condition, such as antibiotics, you will be given a paper prescription which you can then take to any Pharmacy to be fulfilled.

After your Appointment

If you have any further concerns or feel you need to be seen again, you should contact your own GP Surgery. Your first point of contact should always be your own GP Surgery who will be able to help you.

Complaints

If you need to make a complaint about the Stroud Improved Access service please do so by contacting your usual Surgery who will advise you of their complaints procedure

oodsurgery.nhs.uk/website/L84016/files/Newsletter__4_.docx http://www.frithwoodsurgery.nhs.uk/website/L84016/files/newpats1.pdf

http://www.frithwoodsurgery.nhs.uk/website/L84016/files/Newsletter__4_.docx http://www.frithwoodsurgery.nhs.uk/website/L84016/files/Newsletter__4_.docx

 

http://www.frithwoodsurgery.nhs.uk/website/L84016/files/Surgery_PPG_Newsletter_no._2.docx

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