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patient survey

FRITHWOOD Patient Participation Group(PPG)

It is now a requirement for every Surgery to have a PPG.  The Patient Participation Group (PPG) is a group of patients at a surgery who have an interest in the services provided. Patient Participation Groups cross barriers, embrace diversity and work in partnership with the surgery to improve common understanding and help identify new services to meet patients' needs.

Every registered patient at Frithwood Surgery is a member of our Patient Participation Group, but if you are interested in getting more involved please contact the Practice Manager. 

 

PPG LOTTERY - For Details see Patient Participation Group

PPG Health Walks will recommence on April 3rd 2019

Appointment System Changes - See Appointments

 

 

 


Appointments

calendarAll consultations at the surgery are by appointment. Appointments are for 12 minutes each and for one patient only. Double appointments are available on request for more complex problems. We will always try and offer you an appointment as soon as possible, and provision is made each day for genuinely urgent appointments.

The management of appointments is a very onerous task. Frithwood is a 7000 list size practice and the days are without question continuously full. We offer various appointments and different mediums to book in to these appointments.

 

The NHS has recognised that demand on the GP system is consistently high and policy is for Receptionists to Care Navigate and signpost patients to the best possible pathway of care. This, along with the reduction of items available on prescription is quite emotive as perception is that Practices are blocking patients but this is the best practice guidance we have been given to help alleviate demand and cost on the service.

 

In addition with the receptionist asking for a brief description to help direct the issue to the right support, the GP’s have found this helps them prepare for the appointment ie if an on-going issue they can review notes in advance.

 

Our core is to offer pre-bookable and on the day appointments for GP’s. We have to do it this way to manage demand of patients with chronic and acute problems balanced against routine and those that feel it is urgent. The system is set up to release appointments in the morning and afternoon so we are able to spread the demand through the course of the day.

 

Therefore Routines can still be booked ahead. It is appreciated that not everyone is able to phone the Practice from 8 and therefore afternoon (on the day) appointments are also available but from 13:30.

 

On-line appointment booking is set up for our Partner GP’s and regular GP Locums. On-line appointments are available for pre-bookable as soon as they go on the system and on the day available from 00:01 for that given day.

 

We have extended hours appointments (originally for those that work) from 07:30 in the morning on certain days of the week. There are also Improved Access appointments here and other Stroud Practices enabling our patients and those from across the Stroud patch to book in to available appointments. Frithwood’s are on alternate weeks and Saturday mornings.

 

The GP’s have a variety of appointments for routine and urgent face to face plus phone calls and Face Time appointments; in addition to home visits. They perform minor ops, mental health and learning disability reviews and sexual health coils, endometrial biopsies and implants and a host of other procedures.

 

The Nurses offer specialist appointments for chronic disease management such as Diabetes and Asthma/COPD on top of the plethora of patient care processes.

Please note appointments for blood tests need to be before 4pm daily.

Although you may be registered with one doctor, the practice is a partnership and for urgent appointments you will be offered an appointment with which ever doctor is available.

The telephone number for appointments is 01453 882868

Online Appointment Booking

We also offer online booking of appointments for patients who register to use the service. if you would like to use this service then please contact the practice to obtain a request form for registering to use Systm Online.

  • A patient can only have 2 appointments booked at any one time.
  • Appointments with the nurses are for blood tests or blood pressure checks ONLY.
  • The internet does not display all appointments so if there is not a convenient date or time please contact the surgery.

If you have any problems accessing this service then please ring Jane at the surgery on 01453 889957 who will be happy to help.

Telephone Consultations

The Practice has allotted a specific time in each doctor's morning and evening surgery for telephone consultations. These can be booked in advance with the receptionist and the doctor will ring you back at the agreed time.

Practice Nurses

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Disabled Access

The Surgery is accessible to Disabled Patients

Chaperone

The prescence of a chaperone is available to any patient requiring a personal examination.

HELP THE DOCTOR TO HELP YOU
  • Please be punctual for appointments; this reduces delays.
  • If more than one person needs to be seen by the doctor, please make separate appointments.
  • If you are unable to attend, please cancel your appointment as soon as possible.
  • Try to limit problems to one or two ailments per appointment.
  • If you think that when you see the Doctor you will need to speak to him/her about more than 1 problem, please book a double appointment.
  • Please do not ask for an immediate visit unless it is a medical emergency.
 
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